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Monday, April 17, 2017   (0 Comments)
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Multiple Flaws Found in $2.8 Billion Debt Collection Procurement

The Government Accountability Office said that the Department of Education committed numerous errors before selecting seven companies to perform debt collection services in a $2.8 billion procurement. Therefore, The GOA issued a public decision recommending that the department reopen the competition and receive revised proposals.

The GOA announced that it sustained protests of the seven $417 million contacts because of several prejudicial errors. The department’s request for proposals sought to award multiple contracts for the collection of defaulted student loans.

Flaws:

The department ignored or discounted relevant information bearing on the quality of offeror’s past performance if it wasn’t included in a Contactor Performance Assessment Reports System report.

Another flaw found was in the management approach evaluation. The department expected offerors to propose a quality control manager with specific experience as required key personnel position, but the request for proposal did not make that expectation clear.



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