Advanced Collection Procedures from an Agency Perspective
Lawrence Butterfield, Commercial Services Group
Originally presented October 19, 2017
The webinar “A Systematic Approach to Collecting Money” is meant to educate novice collectors and refresh the strategies of seasoned collectors. Discussion topics include: Basic Assumptions, Dissection of a Collection Call, A Systems Approach, Managing Client’s Expectations, The 5 Step Continuum, and Utilizing Industry Knowledge. Also a case study will be discussed showing how tactics are applied in order to collect in full, quickly. The information presented has been refined over a 40+ year collection career.
* Note: Each state has different guidelines for receiving CLE credit for pre-recorded webinars. If you wish to know if the 1 credit hour CLE is available for watching this webinar based upon the state you are practicing in, please contact Kristen Dvorak at firstname.lastname@example.org or 847-416-7238.