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2017 Webinar Series: Advanced Collection Procedures from an Agency Perspective

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Description

Advanced Collection Procedures from an Agency Perspective

Lawrence Butterfield, Commercial Services Group



Originally presented October 19, 2017

The webinar “A Systematic Approach to Collecting Money” is meant to educate novice collectors and refresh the strategies of seasoned collectors. Discussion topics include: Basic Assumptions, Dissection of a Collection Call, A Systems Approach, Managing Client’s Expectations, The 5 Step Continuum, and Utilizing Industry Knowledge. Also a case study will be discussed showing how tactics are applied in order to collect in full, quickly. The information presented has been refined over a 40+ year collection career.


* Note: Each state has different guidelines for receiving CLE credit for pre-recorded webinars. If you wish to know if the 1 credit hour CLE is available for watching this webinar based upon the state you are practicing in, please contact Kristen Dvorak at kdvorak@tso.net or 847-416-7238.


    CONTACT

    Commercial Law League of America

    1000 N. Rand Rd., Suite 214
    Wauconda, IL 60084

    Phone: (312) 240-1400    |   Fax: (847) 526-3993

    info@clla.org

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